What happens in the consultation class?
It's a full 40-minute live lesson with a Mandarin teacher, not a sales call. It costs $45, and the whole $45 is credited toward your first lesson pack. You'll speak from the first few minutes, your teacher will check your pronunciation and tones, and by the end you'll have said your first real sentences. Within two days you receive a written learning plan. If you decide not to continue, there is nothing more to buy.
Is it suitable for kids?
Yes. We teach children from age 5. Kids' lessons use songs, games, pictures and short speaking drills, and a parent is welcome to sit in. Lessons are 40 minutes, with a 25-minute option for ages 5 to 7.
Do I need to learn Chinese characters?
Not to speak. We start with pinyin and sound, so you can talk with family or order food long before you can read. Characters are added to your plan when they serve your goal, for example if you want to text relatives or read menus.
Simplified or Traditional? Which accent?
We teach standard Mandarin (Putonghua), the official spoken language of mainland China and the most widely spoken language in the world by native speakers. China's Ministry of Education reported that 80.7% of the population spoke Putonghua in 2020, up from about 53% in 2000, with a national target of 85% by 2025. Worldwide, Mandarin has roughly 990 million native speakers and about 1.18 billion speakers in total (Ethnologue, 2025). It is also the official language of Taiwan and one of Singapore's, so it is the one variety that works across all of them.
For writing, we use Simplified characters (mainland China, Singapore, Malaysia) or Traditional characters (Taiwan, Hong Kong, Macau), depending on where your family is from. Tell us in the consultation and your plan and teacher will match.
How much do lessons cost?
The consultation class is $45 CAD, credited in full toward your first pack. Single 40-minute lessons are $45. A 10-lesson pack is $400 ($40 per lesson) and a 20-lesson pack is $760 ($38 per lesson). No subscriptions, no booking fees.
What's your cancellation policy?
Reschedule or cancel any lesson free of charge with at least 24 hours' notice. Lessons cancelled with less than 24 hours' notice, or missed, are charged in full, because your teacher has kept that time for you. If your child is unwell, message us and we'll do our best to move the lesson.
What time zones do you cover?
Our teachers cover North American, European and Asia-Pacific hours. You pick a regular weekly slot in your local time when you book, and you can reschedule free with 24 hours' notice.
How long until I can hold a conversation?
Most adults doing one 40-minute lesson a week plus ten minutes of daily practice can handle greetings, family small talk and ordering food within 8 to 12 weeks. Your learning plan gives you a realistic timeline for your own goal, and we update it every ten lessons.
What if we don't click with the teacher?
Tell us after the consultation class and we'll match you with a different teacher at no charge. Once you've found the right fit, you keep the same teacher for every lesson.
Does my teacher speak English?
Yes, and they'll use it when you need it. But the more of the lesson that happens in Mandarin, the faster you learn, so your teacher keeps English to a minimum as your level allows. Anything you didn't catch, from feedback to what to practise, your learning coordinator explains in English afterwards.
Who do I contact about scheduling, billing or a question about my plan?
Your learning coordinator. They're your named, English-speaking point of contact from the consultation class onward. They handle rescheduling, make-ups and payments, walk you through your learning plan, and send a written progress report every ten lessons. Email or message them and you'll hear back within one business day.
What do I need to join a lesson?
A laptop or tablet with a camera, a quiet corner, and a notebook. Lessons run on Zoom or Google Meet. You'll get a link by email and a reminder an hour before.
Can you prepare me for HSK or a school exam?
Yes. If a certificate is your goal, your plan is built around the HSK level you need, with practice tests along the way. We still keep speaking at the centre of every lesson.